Grade-Increase Guarantee — Terms and Conditions

Section 1

Overview

Bailey Tutoring Group guarantees a minimum improvement of one grade in each enrolled subject. If the student does not achieve the agreed target grade upon completing the twelve-week programme, BTG will continue tutoring at no additional cost until the target is reached, subject to the conditions set out in these terms.

Section 2

Definitions

Programme: A twelve-week structured tutoring engagement in a single subject.
Baseline: The student's assessed grade at the start of the programme, established by the Grade Audit: a past paper from the relevant examination board sat under timed conditions and marked using the official mark scheme.
Target: One grade above the baseline, agreed in writing between BTG and the family before the programme begins.
Week 6 assessment: A midpoint assessment in the sixth week of the programme, using past-paper material from the same examination board, marked using the official mark scheme and compared against the baseline.
Final assessment: A different past paper from the same examination board, sat under the same timed conditions at the end of the twelve-week programme, marked using the same official mark scheme.
Continuation tutoring: Additional sessions provided at no cost if the target is not reached and all conditions have been met.

Section 3

How the baseline and target are set

Before the programme begins, the student sits a past paper from their examination board under timed, examination-style conditions. BTG marks the paper using the official mark scheme. The resulting grade becomes the baseline. The target is one grade above the baseline. Both the baseline and the target are confirmed in writing with the family before any tutoring begins and before any payment is taken.

The baseline paper is marked by a tutor other than the one who will deliver the programme, and the family receives both scripts and both marked papers.

Section 4

How improvement is measured

At the end of the twelve-week programme, the student sits a different past paper from the same examination board, under the same timed conditions, marked using the same official mark scheme. The guarantee is assessed against this internal final assessment, not the external examination itself. This means progress is confirmed immediately at the end of the programme rather than months later when external results are released.

Bailey Tutoring Group retains custody of all assessment materials, including the baseline and final past papers and their marking, and is responsible for the final determination of whether the target grade has been achieved.

Section 5

Conditions the student must meet

The guarantee applies provided all of the following conditions are met throughout the programme.

The student attends a minimum of 90% of scheduled tutoring sessions. Missed sessions count against attendance whether cancelled in advance, missed without notice, or withdrawn from late.
The student completes all practice work and assignments set by the tutor between sessions, by the deadlines given.
The student completes the full twelve-week programme without withdrawing or pausing early.
The student sits both the baseline assessment at the start and the final assessment at the end of the programme, under the conditions described in these terms.
The family maintains reasonable and timely communication with BTG throughout the programme, including acknowledging progress updates, responding to tutor queries, and raising any concerns promptly.

Section 6

What happens if the target is not reached

If the student meets all five conditions in Section 5 and does not reach the target grade on the final assessment, BTG will provide continuation tutoring at the same weekly frequency and format, at no additional cost to the family. Continuation tutoring is capped at a maximum of twelve additional weeks, to week twenty-four of the programme. No fees of any kind are charged during the continuation period.

Section 7

The Week 6 Guarantee

If the Week 6 assessment shows no measurable movement against the baseline, BTG will replace the student's tutor at no cost and restart the twelve-week programme from the beginning, keeping the original baseline and target. The conditions in Section 5 apply to the restarted programme in the same way. Where the family has chosen the two-instalment payment option, Section 10 sets out what happens to the second instalment.

Section 8

When the guarantee does not apply

The guarantee does not apply in any of the following circumstances.

The student withdraws from the programme before completing all twelve weeks, for any reason.
The student's attendance falls below 90% of scheduled sessions.
The student does not complete assigned practice work as directed by the tutor.
The student does not sit the baseline assessment, the final assessment, or both.
The family does not maintain reasonable communication with BTG as described in Section 5.
The programme is terminated by BTG due to conduct that disrupts sessions or prevents effective tutoring.

Section 9

Scope and multi-subject enrolment

The guarantee applies to GCSE and A-Level subjects enrolled in a twelve-week BTG programme. Each subject is assessed independently against its own baseline and target. Where a student is enrolled in multiple subjects, the guarantee applies to each subject separately. A student may meet the guarantee conditions in one subject and not another.

Section 10

Fees and payment

The programme fee is £2,000 per subject for the twelve-week programme. Payment in full on enrolment includes two additional Boost Sessions.

Alternatively, the fee may be paid as two instalments of £1,100. The first is due on commencement. The second is billed only if the Week 6 assessment shows measurable movement against the baseline. If it does not, the second instalment is not billed, and the Week 6 Guarantee in Section 7 applies.

Programmes in more than one subject are priced and agreed on the consultation call before enrolment.

Section 11

Referrals

Where a family introduced to BTG by an existing or former client enrols in a programme, BTG pays the referrer £250. The payment is made once the referred family's programme has started and payment for it has been received, and not on enquiry, consultation, or booking. It is paid to the referrer only, and once per referred family. At the referrer's choice, it is taken as a bank transfer, as credit against BTG tutoring, or as a donation made in the referrer's name to a school bursary fund nominated by them.

Section 12

Refunds and cancellation

Enrolment is made at a distance, so the family has a statutory right to cancel the contract within fourteen days of the day it is entered into, for any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, email info@baileytutoringgroup.com within that period. Refunds are made within fourteen days of cancellation, to the original payment method.

Where the family asks for the programme to begin during the cancellation period and then cancels, BTG deducts an amount proportionate to the services already delivered. The right to cancel ends early if the programme is fully performed within the period.

Outside the cancellation period, the guarantee operates as a continuation-of-service commitment rather than a refund: Sections 6 and 7 set out what happens if the target is not met. BTG does not otherwise refund fees already paid. Nothing in these terms affects the family's statutory rights.

Section 13

Limitation

BTG's total liability under this guarantee is limited to the provision of continuation tutoring as described in Section 6. BTG does not guarantee any specific result in external examinations, university admissions, or any outcome beyond the internally assessed grade improvement described in these terms.

Section 14

Agreement and acknowledgement

All guarantee conditions are explained during the initial consultation call and confirmed in writing before the programme begins and before any payment is taken. By enrolling in a BTG programme, the family confirms that they have read, understood, and agreed to these terms. A signed copy of these terms forms part of the programme enrolment documentation.

Section 15

Contact

For questions about these terms, contact BTG at info@baileytutoringgroup.com.

Grade-Increase Guarantee, terms and conditions.